Refund Policy

1. Overview

This Refund Policy explains how cancellations, returns, and refunds work for memberships and store orders on Blackrock Recipes, operated by BLACKROCK 52 LLC. It is effective as of January 1, 2026 and forms part of our Terms of Service. Nothing in this policy limits any rights you have under consumer protection law.

2. Monthly memberships

The Monthly plan costs USD 9.99 per month and renews automatically each month until you cancel. You can cancel at any time. When you cancel, no further charges are made, and you keep full access to premium recipes until the end of the monthly period you have already paid for.

Because access continues through the paid period, we do not issue partial or prorated refunds for unused days of a Monthly membership. If you were charged for a renewal after cancelling, or charged twice for the same period, contact us and we will refund the incorrect charge in full.

3. Annual memberships

The Annual plan costs USD 99.99 per year and renews automatically each year until you cancel.

• You may request a full refund within 14 days of your first Annual purchase.
• You may also request a full refund within 14 days of an annual renewal charge, which is helpful if a renewal caught you by surprise.
• When an Annual membership is refunded, premium access ends when the refund is processed.
• After the 14-day window, annual charges are non-refundable. If you cancel after that point, you keep premium access until the end of the paid year and will not be charged again.

4. Store returns

You may return unused kitchen tools, cookware, bakeware, tableware, and unopened pantry goods within 30 days of delivery. Items must be in their original packaging with all parts, inserts, and accessories included. To start a return, email info@blackrock52.com with your order number and the items you want to return, and we will send return instructions and the return address.

Unless the return is due to our error or a damaged or defective item, return shipping is your responsibility, and the original shipping charge is not refundable.

5. Items that cannot be returned

For food safety reasons, some items are final sale.

• Opened pantry and food items, such as spices, flours, oils, and specialty ingredients, unless they arrived damaged or spoiled.
• Items that show signs of use, washing, or seasoning, or that are returned without their original packaging.
• Items returned more than 30 days after delivery.

6. Damaged or defective items

If an item arrives damaged, breaks through no fault of your own on first use, or does not work as described, report it within 7 days of delivery by emailing info@blackrock52.com with your order number, a short description, and photos of the item and the shipping box. We will offer a replacement or a full refund for that item, including any shipping cost you paid for it. In most cases we will not ask you to send back broken glass or spoiled food. This applies to opened pantry goods as well when the problem was present on arrival.

7. Inspection and refund timing

Returned items are inspected when they reach our warehouse, usually within 2 business days of arrival. Once a return is approved, we issue the refund to your original payment method, and it typically appears within 5 to 10 business days depending on your bank or card issuer. Refunds include the price paid for the returned items and the sales tax charged on them. We will email you when the refund has been issued.

Membership refunds are also returned to the original payment method and follow the same 5 to 10 business day timeline after we process your request.

8. Cancelled and undeliverable orders

If you ask us to cancel an order before it ships, or if we cancel an order because an item is unavailable or cannot be shipped to your address, we refund the full amount, including shipping and tax. We ship only within the United States. If a package is returned to us as undeliverable because of an incorrect address, we will refund the item cost once it is back in our warehouse, or reship it if you cover the new shipping charge.

9. How to reach us

For any cancellation, return, or refund question, email info@blackrock52.com or call +1 (917) 624-4812, and include your order number or the email address on your account. You can also write to BLACKROCK 52 LLC, 127 Isle Verde Way, Palm Beach Gardens, FL 33418, USA. Any dispute about this policy is governed by the laws of Florida, USA.